Information We Collect
We collect information in two main ways: information you provide directly, and information collected automatically when you use the site.
Information you provide. When you call us or submit a request through the site, we may collect your name, phone number, email address, the city and address or general location of the property where a charger would be installed, and details about your project. Project details can include your property type, where you park, the type of service you are interested in, information about your vehicle and driving routine, details you share about your electrical panel, and any messages, notes or photos you choose to send us about the project. If you contact us about a business or multifamily property, we may also collect the name of the business or property and your role in relation to it.
Information collected automatically. When you visit the site, standard technical information may be collected automatically, such as your browser type, device type, operating system, referring page, pages viewed, time spent on pages and approximate location based on internet connection data. This information helps us understand how the site is used and keep it working properly. It is described further in the cookies and analytics section below.
We do not knowingly collect personal information from children under 13, and our services are intended for adults arranging installation at a home or property. If you believe a child has provided personal information through this site, contact us through the contact page so we can address it.
How We Use Your Information
We use the information we collect to operate and improve this service. Specifically, we may use your information to respond to your enquiries, to connect you with local installer partners who can follow up about your project, to route your request to the correct metro and service type, to communicate with you about your request, to maintain records of requests for operational and quality purposes, to understand which pages and topics are most useful so we can improve our content, to keep the site secure and functioning, and to comply with legal obligations that apply to us.
We use project details only for the purpose of handling your request and improving the service. For example, knowing that many readers in a metro ask about panel capacity helps us improve the educational content for that metro. We do not use the details you submit about your home or property for unrelated purposes.
If you provide a phone number or email address, we may use it to contact you about your request, including follow-up about the status of your connection with an installer partner. You can tell us at any time if you no longer wish to be contacted about a request.
How We Share Your Information
Sharing with installer partners is how this service works, and we describe it directly: we share your details with the installer partners who respond to your request. When you submit a request or call about a project, we pass the relevant contact and project details, such as your name, contact information, city, property type and project description, to a local installer partner serving your metro so that the partner can contact you, discuss your project and provide the services you asked about. Without this sharing, we could not connect you with a local installer.
Installer partners are independent businesses. Once your details are shared with a partner for your request, that partner's handling of your information is governed by the partner's own privacy practices, and any agreement for installation or other work is between you and that partner. We encourage you to ask the partner about their practices if you have questions.
We may also share information with service providers who help us operate the site and the service, such as website hosting, analytics, call handling and customer management providers, under arrangements that limit their use of the information to providing those services. We may disclose information if required by law, legal process or a lawful request from authorities, or where necessary to protect the rights, safety or property of our users, our partners or the public.
We do not sell your personal information for unrelated marketing by third parties. Sharing described in this policy is limited to fulfilling your request, operating the service and the legal circumstances described above. If our business or this website is transferred to a new operator, information held by the service may be transferred as part of that process, subject to this policy or a successor policy that will be posted on the site.
Cookies and Analytics
This site may use cookies and similar technologies. Cookies are small files stored on your device that help a website function and remember preferences. We may use essential cookies that are needed for the site to work, and analytics cookies that help us understand how visitors use the site, such as which pages are viewed most, how visitors arrive at the site and how long visits last.
Analytics information is generally used in aggregated form to improve content and site performance, for example to see which city and service pages are most helpful or where visitors have difficulty finding information. Analytics providers may set their own cookies and process usage data according to their own policies.
Most browsers let you control or delete cookies through their settings, and you can usually set your browser to notify you when a cookie is placed. If you disable cookies, some parts of the site may not function as intended, but the core educational content will generally remain available. Where a cookie consent or preference tool is presented on the site, you can use it to manage non-essential cookies.
Third-Party Links
This website contains links to third-party websites, including utility and government resources, our dedicated sister site for Orlando, Florida, and other reference material we believe is useful for planning an installation. Those websites are operated by others and have their own privacy policies and terms. We are not responsible for the content or privacy practices of third-party sites, and visiting them is subject to their own policies.
We recommend reviewing the privacy policy of any third-party site you visit, particularly before submitting personal information there. A link from this site does not imply that we control or are responsible for how that site handles your information.
Data Retention and Security
We retain information for as long as reasonably needed to operate the service, handle your request, maintain business records and meet legal or operational requirements. Request records may be kept after a project enquiry is closed so that follow-up questions can be answered and the quality of the connection service can be reviewed. Automatically collected usage information may be retained in aggregated or de-identified form for longer periods for analytics and reporting.
When information is no longer needed for these purposes, we take reasonable steps to delete it or de-identify it. Retention periods can vary depending on the type of information and the reason it was collected.
We use reasonable administrative and technical measures designed to protect the information we hold against unauthorized access, loss or misuse. No website, transmission or storage system can be completely secure, however, so we cannot promise absolute security. Please avoid sending highly sensitive information, such as financial account details or government identification numbers, through this site. They are not needed to arrange an EV charger installation enquiry.
Your Choices and Rights
You have choices about the information you share with us. You can browse the educational content on this site without submitting a request. If you do submit information, you may contact us to ask what personal information we hold about you in connection with this service, to request a correction if something is inaccurate, or to request deletion of your information, subject to any legal or operational need to retain certain records.
You may also ask us to stop contacting you about a request at any time, and you can manage cookies through your browser settings as described above. Depending on where you live, you may have additional rights under state privacy laws, such as rights to know, delete or correct personal information, or to opt out of certain types of sharing. We will handle requests in accordance with applicable law.
To exercise a choice or make a request about your information, contact us through the contact page on this site and describe your request clearly. We may need to verify your identity or your connection to the original request before acting on it, in order to protect your information from unauthorized requests.
Changes to This Policy and How to Contact Us About Privacy
We may update this Privacy Policy from time to time to reflect changes in the service, in technology or in legal requirements. When we make changes, we will post the updated policy on this page and revise the last updated date shown at the top. Material changes will be reflected in the posted policy before or as they take effect, and continued use of the site after an update constitutes acknowledgement of the revised policy.
If you have questions about this Privacy Policy or about how your information is handled, please reach us through the contact page on this website. That page explains the current contact routes for the service. Please mention that your message concerns privacy so it can be directed appropriately.
Thank you for trusting EV Charger Installers USA with your information. We aim to collect only what the service needs, share it only as described here, and keep this policy clear enough that you can make an informed decision before you ever submit a request.